Hayat Telehealth
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Frequently Asked Questions
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About the Service
We provide easy-to-access virtual consultations with experienced medical specialists.
My Appointment
Easily schedule and attend virtual consultations with a wide range of medical specialists to meet your healthcare needs.
Costs & Payments
We accept a variety of mobile money payment methods including Hormuud EVC, Premier Wallet, and Golis Sahal mobile.
Privacy & Security
Your data is securely managed upholding the highest standards of privacy in compliance with legal and ethical guidelines.
Aftercare & Support
We provide ongoing aftercare and support, ensuring continuous access to care coordination and dedicated patient assistance post-consultation.
About the Service
How does it work?
You can schedule virtual consultations through our online platform. Once you book an appointment, you'll be connected with a suitable medical specialist based on your health needs. During the consultation, you can discuss your health concerns, receive advice, and get a treatment plan, all through a secure and convenient video or audio call.
We provide telehealth service that connects Somali patients to a global network of medical specialists. Through virtual technology, we facilitate remote consultations, enabling access to expert healthcare advice and treatment plans without the need for physical travel.
Who can use Hayat Telehealth services?
Our services are available to anyone in Somalia seeking second opinion. Our primary focus is on individuals with limited access to specialized care, such as those in smaller cities, those who have consulted multiple doctors without success, and those considering medical trip abroad who want to discuss costs, procedures, and options with our doctors beforehand. However, our platform is designed to provide reliable medical advice to anyone in need.
Do you offer emergency medical services?
No, we do not offer emergency medical services. Our platform is designed for scheduled consultations and second opinions. In case of an emergency, please contact local emergency services or visit the nearest hospital immediately.
What services do you offer?
Coordinating Virtual Consultations and Translation Services:
We connect you with medical specialists for virtual consultations and provide translation services to ensure clear communication.
Procuring and Shipping Prescription Medicine:
We manage the procurement of prescribed medicines and ship it directly to your city via your local pharmacy. Please note we currently ship to major cities only.
Counselling and Assisting with Visa Application and Travel:
We
Provide support and guidance for visa applications and travel arrangements for treatment abroad when necessary.
Assistance and Guidance After Arrival in India (if needed):
We offer support and guidance to patients once they arrive in India for treatment, ensuring a smooth and comfortable experience.
Continuation of Care:
We Ensure ongoing care and support post-consultation or treatment, including follow-up appointments and long-term treatment plans.
My Appointment
How do I schedule a consultation?
Scheduling is easy: just call or message us on WhatsApp, or visit our website and fill out a form. One of our nurses will reach out to you to gather your medical history and help you select a convenient appointment time. You'll promptly receive a confirmation along with instructions on how to prepare for your upcoming virtual visit.
What should I expect during a telehealth consultation?
During your consultation, you'll engage with a medical specialist to discuss your health concerns. A qualified translator will be present if needed to ensure clear communication. Together, you'll review your medical history, discuss symptoms, and explore treatment options, culminating in a comprehensive care plan.
Can I choose my doctor or specialist?
Certainly, you can. If you already have a doctor from a previous medical trip to India, we can facilitate a virtual appointment with your doctor. This depends on their availability and their comfort level with technology. Through our platform, we ensure you maintain seamless continuity of care.
What if I need to cancel or reschedule?
If you need to cancel or reschedule, please do so by calling us at least 24 hours before your appointment. We'll help you find a new time that suits your schedule.
Costs and Payments
How much does a consultation cost?
The cost of a consultation varies based on the type of specialist and service needed.
Is there a subscription fee or any hidden costs?
There are no hidden costs or mandatory subscription fees. You only pay for the consultations you book, with all prices clearly discussed upfront.
What payment methods are accepted?
We accept a variety of mobile money payment methods including Hormuud EVC, Premier Wallet, and Golis Sahal mobile and other secure mobile money payment options, ensuring convenience and security.
Are there financial assistance programs for low-income patients?
Yes, we're committed to healthcare accessibility and offer financial assistance and sliding scale fees for qualifying low-income patients. The specifics are individually assessed, you can inquire about the details and application process when scheduling your appointment with our staff.
Privacy and Security
How is my personal and medical information protected?
We prioritize your privacy with strict adherence to data protection laws. Your personal and medical information is encrypted and securely stored, accessible only to your healthcare team and necessary staff.
Are my consultations confidential?
Absolutely. All consultations are confidential, conducted in secure, private virtual rooms. We uphold the highest standards of patient-doctor confidentiality just as in traditional healthcare settings.
What is the policy on data storage and handling?
Our policy ensures that all patient data is handled and stored securely, following legal and ethical guidelines. We regularly update our practices to keep your information safe and confidential.
Who has access to my medical records?
Only authorized medical professionals involved in your care and select administrative staff have access to your medical records. Access is strictly controlled and monitored for your privacy and security.
Aftercare and Support
What follow-up services are available after a consultation?
Following your consultation, we provide continued care coordination, including further consultations if needed, referrals for local services, and support for any medication adjustments. Our team is dedicated to ensuring you have access to ongoing guidance and care as part of your treatment plan.
How can I access my medical records and consultation history?
To access your medical records and consultation history, simply reach out to us by call or by submitting form in our website. We ensure a secure and confidential process to provide you with all the necessary information regarding your treatment and consultations.
What should I do if I have a question or concern about my treatment?
If you have any questions or concerns post-consultation, our patient support team is here to help. Contact us and we'll assist you promptly, ensuring you receive the guidance you need.
How does Hayat Telehealth ensure continuous quality and satisfaction?
We continuously monitor and improve our services based on patient feedback and healthcare advancements. Regular training for our medical team and updates to our platform are part of our commitment to your satisfaction and quality care.
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